Privacy Policy

Effective Date: 26th November, 2025

Introduction
We at The Dream Pearls ("we", "us", "our") respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website (https://thedreampearls.com) or make a purchase from us.

1. What Information We Collect

We may collect the following types of information:

  • Personal Information: name, email address, phone number, shipping address, billing address, payment details (as needed for processing orders).

  • Account Information: if you create an account, we may collect usernames/passwords (securely stored), order history, wish list, etc.

  • Transaction Information: order details, payment method used, transaction amount, date/time of purchase, delivery/shipping information.

  • Technical & Usage Information: IP address, browser type, device type, pages visited, date/time stamps, referring/exit pages, cookies, and other analytics data (for improving website performance and user experience).

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill your orders, including billing, shipping, and delivery.

  • To communicate with you — order confirmations, shipping notifications, customer support, and other transactional communications.

  • To improve our website, services, and user experience by analysing user behaviour, preferences, and feedback.

  • To send marketing communications, offers, newsletters, updates — only if you’ve opted in for them (you have the option to unsubscribe).

  • To prevent fraud and ensure security of transactions and user data.

  • To comply with legal obligations and respond to lawful requests.

3. Cookies and Tracking Technologies

We, and our service providers, may use cookies and similar tracking technologies to:

  • Recognise you when you return to our site.

  • Maintain and manage your shopping cart or wish list.

  • Provide personalised offers, content, and recommendations.

  • Analyse site usage and improve site functionality and performance.

You may control the use of cookies through your browser settings, but disabling cookies may limit certain functionalities on our site.

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

  • Service Providers / Third-Party Processors: for payment processing, order fulfilment (shipping/delivery partners), email delivery, analytics, marketing (only if opted in).

  • Legal and Regulatory Authorities: if required by law or to protect our rights, property, or safety of users.

We require third-party service providers to use your data only for the purpose of performing their services for us and to follow appropriate security and confidentiality obligations.

5. Data Retention & Security

We will retain your personal and order information as long as necessary to fulfill the purposes for which it was collected (e.g., to process orders, handle returns or refunds, maintain records for accounting). After that, we will securely delete or anonymise the data.

We employ reasonable security practices and procedures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your jurisdiction and applicable data protection laws, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or update of inaccurate or incomplete personal data.

  • Delete your personal data, subject to any legal or business retention requirements.

  • Opt out of marketing communications at any time.

To exercise these rights, or if you have any questions or concerns about your data, please contact us at:
thedreampearls2@gmail.com

7. Consent and Notice

By using our website and/or providing your personal information, you consent to the collection, processing, and storage of your data as described in this Privacy Policy.

If we change this policy, we will post the updated version on this page with a new “Effective Date” so you are always aware of what information we collect and how we use it.

8. International Data Transfers (If Applicable)

If we share your personal data with third-party service providers located outside India (e.g., for payment processing, analytics, email services), we will take all reasonable steps to ensure that your data is treated securely and in accordance with this policy.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected data from a minor, we will take steps to delete it.

10. Contact & Grievance Redressal

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us at:
[thedreampearls2@gmail.com / 90A, Hazra Road, Beside UCO Bank, 700026 Kolkata West Bengal, India / +91 9062073784]