Return & Refund Policy

Effective Date: 26th November, 2025
Website: https://thedreampearls.com
Company: The Dream Pearls (“we”, “us”, “our”)

1. Overview

We want you to be completely satisfied with your purchase from The Dream Pearls.
If for any reason you are not happy with your order, we offer a 30-day return and refund policy from the date you receive your product.

Please read this policy carefully to understand the conditions under which returns and refunds can be processed.

2. Eligibility for Returns

To be eligible for a return:

  • You must request the return within 30 days of receiving the item.

  • The item must be unused, unworn, and in its original condition.

  • All original packaging, tags, certificates, freebies, and accessories must be included.

  • Proof of purchase or order confirmation is required.

Non-returnable items (for hygiene & safety reasons):

  • Earrings

  • Personalized or custom-made jewellery

  • Items marked as “Final Sale”

  • Gift cards or vouchers

3. Return Process

Step 1 — Request a Return

Email us at:
contact@thedreampearls.com
with the following details:

  • Order number

  • Item(s) you want to return

  • Reason for the return

  • Photo/video proof (if applicable)

Step 2 — Pickup or Self-Ship

  • We will arrange a reverse pickup in eligible locations.

  • If pickup is not available in your area, you may need to self-ship the product to our warehouse address:
    90A, Hazra Road, Beside UCO Bank, 700026 Kolkata West Bengal, India

Step 3 — Quality Check

Once we receive the returned product, it undergoes a Quality Check (QC).
Approval is granted if the product meets the eligibility criteria.

Step 4 — Refund or Exchange

After QC approval, you can choose between:

  • Full refund

  • Exchange for another product

  • Store credit (optional)

4. Refund Details

Refunds are processed to the original payment method used during purchase.

Refund Timeline

  • QC approval: 2–4 business days

  • Refund processing time: 3–7 business days

  • Total expected time: 5–14 business days

For Cash on Delivery (COD) orders:

Refund will be issued via:

  • Bank transfer, or

  • Store credit

5. Damaged, Defective, or Wrong Items

If you received a damaged, defective, or incorrect product, we will replace it at no extra cost.

Please submit:

  • Photos/video of the product

  • Photos of packaging / unboxing (if possible)

A replacement or refund will be issued after verification.

6. Exchange Policy

We offer one-time free exchange within the 30-day window.

You may exchange for:

  • A different size

  • A different product of similar or higher value (price difference applies)

7. Cancellation Policy

  • Orders can be cancelled before they are shipped.

  • Once shipped, cancellation is not possible — but you may still return the item after receiving it.

8. Late or Missing Refunds

If you haven’t received your refund after 14 days:

  1. Check with your bank or payment provider.

  2. Contact our support team for assistance:
    thedreampearls2@gmail.com • +91 9062073784

9. Contact Us

For questions regarding returns, refunds, or exchanges, please reach out:

Email: thedreampearls2@gmail.com
Phone: +91 9062073784
Return Address: 90A, Hazra Road, Beside UCO Bank, 700026 Kolkata West Bengal, India