Terms & Conditions

Effective Date: 26th November, 2025
Website: https://thedreampearls.com
Owner/Operator: The Dream Pearls (“we”, “us”, “our”)

1. Introduction

Welcome to The Dream Pearls. By accessing or using our website (https://thedreampearls.com), placing an order, or interacting with us, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the website.

These Terms apply to all users, including browsers, customers, merchants, and contributors of content.

2. Eligibility

You must be at least 18 years old to use our website or make a purchase. By using the site, you confirm that you are legally capable of entering into binding contracts.

3. Products & Services

  • We sell jewellery and accessories as displayed on our website.

  • Product images are for representation only. Actual product colour, size, or finish may vary slightly due to photography and screen settings.

  • Prices, product descriptions, and availability may change without notice.

4. Pricing & Payments

  • All prices are listed in [INR] unless otherwise stated.

  • We reserve the right to modify prices at any time.

  • Payments must be made using the available payment options (UPI, Net Banking, Cards, Wallets, COD — where applicable).

  • By providing payment information, you confirm that you are authorized to use the payment method.

5. Orders & Acceptance

  • After you place an order, you will receive an order confirmation email.

  • Acceptance of your order occurs only when it is shipped.

  • We may cancel or refuse an order for reasons including product unavailability, payment issues, incorrect pricing, or fraudulent activity.

6. Shipping & Delivery

  • Delivery timelines provided on the website are estimates and may vary due to courier delays or unforeseen circumstances.

  • We are not responsible for delays caused by third-party logistics partners.

  • Risk of loss passes to you once the order is handed over to the courier.

(For accurate representation, insert your shipping timelines and delivery policies.)

7. Returns, Exchanges & Refunds

You agree to follow our Refund/Return Policy, which forms part of these Terms.

8. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality of your login credentials.

  • You must notify us immediately of unauthorized access or misuse.

  • We may suspend or terminate accounts that violate these Terms.

9. Intellectual Property

  • All content on our website — including logos, product images, designs, text, graphics, and layout — is owned by or licensed to The Dream Pearls.

  • You may not copy, reproduce, distribute, sell, or modify any content without prior written permission.

10. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes.

  • Interfere with site security or attempt unauthorized access.

  • Submit false orders or fraudulent information.

  • Upload harmful code, viruses, or malicious scripts.

  • Violate intellectual property rights.

11. Limitation of Liability

To the fullest extent permitted by law:

  • The Dream Pearls is not liable for indirect, incidental, or consequential damages arising from use of the website or purchase of products.

  • We make no guarantees that the website will be error-free, secure, or uninterrupted.

  • Our maximum liability for any claim shall not exceed the amount paid by you for the product in question.

12. Indemnification

You agree to indemnify and hold harmless The Dream Pearls, its owners, employees, partners, and affiliates from any claims, damages, losses, or liabilities arising from:

  • Your use of the website

  • Your violation of these Terms

  • Your violation of any applicable law

13. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their content, policies, or actions. Accessing third-party websites is at your own risk.

14. Privacy Policy

Your use of the website is also governed by our Privacy Policy.

15. Termination

We may terminate or suspend access to the website, your account, or any services at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to our interests.

16. Governing Law

These Terms are governed by the laws of India, specifically the laws applicable in Kolkata, West Bengal.
Any disputes will be resolved in the courts of Kolkata, West Bengal.

17. Changes to Terms

We may update or modify these Terms at any time.
The updated Terms will be posted on this page, and your continued use of the website constitutes acceptance of the revised terms.

18. Contact Information

For questions about these Terms, you can contact us at:

Email: thedreampearls2@gmail.com
Phone: +91 9062073784
Address: 90A, Hazra Road, Beside UCO Bank, 700026 Kolkata West Bengal, India